If something has gone wrong, you have a question you cannot answer yourself, or you simply need clarification on how something works, we want to hear from you. The contact details for reaching our support team are listed on this page — this section explains what to expect once you get in touch, and how to make the process as straightforward as possible.

What to include when you write to us

The single most useful thing you can do before sending a message is to gather a few details in advance. Let us know your registered username or the email address on your account, describe what happened and when, and — if your question relates to a payment — include the transaction reference if you have it. With that information in front of us, we can usually resolve the matter in one exchange rather than going back and forth asking for things we need anyway. You do not need to write at length; a clear, factual account of the issue is more helpful than a detailed narrative.

Players based in the UK are fully supported and can contact us through any of the available channels without restriction. We handle the full range of account and gameplay queries, including account verification, deposit and withdrawal questions, bonus terms, and technical issues during gameplay.

Responsible gambling requests

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state clearly what you need. We treat these requests with priority. A self-exclusion is not a temporary measure — once it is in place, we will not send you promotional material and we will not reverse the exclusion during the period you have chosen. If you are unsure which option suits your situation, tell us that too and we will explain the difference without any pressure.

Formal complaints are handled separately from standard support queries. If you raise a complaint, we will acknowledge it and follow a defined process to investigate and respond. Should you feel that the outcome is not satisfactory, you have the right to escalate the matter to an independent body. We will provide the relevant details at that stage. We do not consider a complaint closed until you have been given a clear written response.

One thing worth stating plainly: we will never ask you for your password, your full card number, or your PIN — not by email, not through any chat channel, and not by any other means. If you ever receive a message that appears to come from us and asks for any of those details, do not respond to it and let us know immediately. Protecting your account is a shared responsibility, and we take our part in that seriously.